Alternative Dispute Resolution

Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may resort to a Consumer Alternative Dispute Resolution (ADR) entity, under Law no. 144/2015 of 8 September.

Competent ADR entity

[TO FILL: name of the competent ADR entity, for example the consumer dispute arbitration centre for the area of the store, or CNIACC – National Centre for Information and Arbitration of Consumer Disputes]

Address: [TO FILL]
Website: [TO FILL]
Email / Phone: [TO FILL]

EU Online Dispute Resolution (ODR) Platform

You may also submit your dispute through the European Commission Online Dispute Resolution platform, available at: https://ec.europa.eu/consumers/odr

Complaints Book

The electronic Complaints Book is also available at: https://www.livroreclamacoes.pt

Store contact

To try to resolve any issue directly: info@catraio.pt · +351 934 360 070.

Last updated: [TO FILL: date]